Hilton Garden Inn Greenville

The staff was friendly and helpful. The bar maid was responsive to the customers. Breakfast was good. I prefer to stay at Hilton or Marriott properties because of the high standards for cleanliness

This was a nice location. The physical location of the hotel is good for accessing multiple stores, restaurants, and other things to do in the area. Rooms are standard, nothing crazy exceptional but not subpar either. Breakfast bar...well that falls far short. All week is the exact same items and all instant or poorly cooked. Bacon is insanely greasy, eggs obvious bulk "add water" specials and this is not included in all rooms. At a cost of almost 18 dollars each meal, (after tax) its 100% not worth buying. We never tried any made to order food, because to me if you cant get the basics... im not trust specialized. Gym was adequate as well as the other amenities provided. Note - You are charged daily for parking even if you do not drive (3 of us car pooled and all were charged $5 a day for a single car). I didnt not see this disclosed anywhere, nor were we told at check in, it was discovered after leaving and noticing it on the bill so.. 50/50 on this rating. All in all it was not a bad experience it was just middle of the road, but it was a business trip so....

Plenty of technical issues with my room and the stay, but a bright spot among my stay was with Leo at the front desk. He is certainly a great brand ambassador for the hotel in his courtesy and helpfulness. I'd have probably given this a 2-3 star review if it weren't for Leo. The issues, Thermostat is purely jacked up, whenever I arrived back into my room it said it was 75 degrees. This just doesn't seem right as it's been in the 30's outside all week and I only had the heat set to 70. This created difficulty in finding that comfortable spot. The guide on the TV is absolutely wrong. When attempting to watch a football game I was brought to an Adam Sandler movie. I gave up trying to use the regular cable and just used my fire stick. For the first 2 days I had recognized that only 1 of the elevators was working. I brought it up to Leo for confirmation and after he investigated he was able to initiate a fix by the time I returned from dinner, no all of the guests can travel between floors much faster. The lady working the bar is also absolutely wonderful. I will say that I was offered another room to alleviate some of these issues, but I had already unpacked and didn't want to go through the bother. Somebody really does need to figure out the TV Guide situation though. As a side note, I was disappointed to see that this hotel had gone to a pay for basic breakfast model, under the guise of saving the customer money on the nightly stay rate. I call BS. Firstly, a majority of the guests staying here are on business and are not price conscious. What they are conscious about is their daily per diem (some times). I used to stay exclusively with Marriot but when they moved to the $15 for a basic crappy breakfast I broke ties with them and moved to Hilton. It would seem this is an individual owner decision and not a brand decision as I haven't come across it before, but if Hilton continues on this trend then I will find another brand that likes to provide simple amenities to its customers.

This hotel exceeded our expectations with its exceptional service and prime location. Our accommodations were impeccable, featuring plush beds and a spacious, well-maintained bathroom. All in-room amenities functioned flawlessly. We appreciated the additional perks such as the bar/restaurant, snack areas, gym, and savored the delectable breakfast.

Thank you for the Wonderful Stay at your location. I want to give a Special shout out to Lakesha and Charmale. They are such Wonderful team members. They greeted me with a smile on their faces daily. Always helpful with any question I had about this hotel any local attractions. Thank you again! Happy Holidays!!!!

Location is great. Two staff members that helped us were great. We travel with a cat and pay extra for her. Cats like to hide when they are scared. She found a hole in the box spring with its flimsy cover. She was stuck. Hubby and I took off mattress and box spring and finally got her out. Two staff members brought us a different box spring with no holes. Will stay here again.

Room was very clean and spacious, everyone was nice and friendly. Tina at the bar/restaurant was exceptionally nice and is an example of what guest would want to see running a hotel bar. The next time I’m back in this area, I will definitely stay again! Thanks Hilton for another great stay!

We had a good night sleep, bed is soft and pillows are good. Wifi is good, shower has a great pressure (5th floor) and was really good. AC ist loud and not really efficient in cooling the room under 68° F. Staff is friendly but reserved. Parking lot was very full.